EMBARK is committed to providing safe, convenient transportation options for all Oklahoma City residents. EMBARK Plus paratransit service complements the existing transit system by providing transportation to people who are unable to utilize local bus service due to a medically documented physical or cognitive disability.
EMBARK's Plus paratransit service is a shared-ride public transportation and to participate you must have completed the following eligibility process.
A Plus applicant's eligibility may be classified as conditional, unconditional or temporary. These categories are defined and mandated by the ADA regulation.
Conditional eligibility includes a description of certain circumstances or "conditions" when the person is unable to use fixed-route services and would qualify to use the Plus service. Currently, Plus relies on the individual to decide when they need to use Plus service for any specific trip.
To use the Plus service you must complete the application process and be determined eligible. The purpose of the application process is to identify the best transit option for you based on your abilities. You must submit an application form and may be asked to complete an in-person interview to discuss your application and abilities.
Once you have submitted your application, EMBARK staff will contact you to discuss your application and answer any questions you may have about the process.
If you use a mobility device, you may be asked to complete a mobility device evaluation as part of the process. Consistent with Department of Transportation (DOT) regulations, EMBARK will carry a mobility device with three or more wheels and its user so long as the lift can safely accommodate the size and weight of the wheelchair and its user and there is space for the wheelchair on the vehicle.
To request a Plus application packet by mail, contact Special Services at (405) 235-7433 or download the application packet shown on the right.
Customer Care Experts are here to assist you. Friendly staff is available Monday - Friday from 6 am - 6 pm. The call center is closed on holidays.
TTY -Dial 711 to reach Relay Oklahoma for free communication assistance with EMBARK. Simply give the operator the EMBARK Customer Relations number (405) 235-7433 or the EMBARK Plus Paratransit Scheduling number (405) 297-3808.